§ 4.04.060. Rates and billings.

1.

Water Rates & Monthly Service Charge. Rates for water service shall be adjusted from time to time by Ordinance of the Board of Directors of the District, and attached hereto as Exhibit "A" (Chapter 4.08).

Bills for the several classes of water service shall be based on meter size and meter readings at such intervals as shall be fixed from time to time by Ordinance of the Board of Directors of the District. The interval shall appear on Exhibit "A" (Chapter 4.08).

2.

Due Date, Disconnection and Delinquency Charge. Bills for water service are due and payable upon presentation, and become past due on the date indicated on the customer billing statement. Reminder notices may be sent for any bills with an outstanding balance of fifty dollars ($50.00) or more on the past due date, which will specify a final due date on which turn-off procedures will commence. For any bills with an outstanding balance of fifty dollars ($50.00) or more on the final due date, a turn-off notice shall be submitted to the customer pursuant to Government Code Section 60373 as follows: A notice of the delinquency and impending termination shall be given, at least ten (10) days prior to the proposed termination, by means of a notice mailed, postage prepaid, to the customer to whom the service is billed not earlier than nineteen (19) days from the date of mailing the District's bill for service, and the 10-day period shall not commence until five days after the mailing of the notice. District shall make a reasonable, good faith effort to contact an adult person residing at the premises of the customer by telephone or in person at least forty-eight (48) hours prior to any termination of service except that whenever telephone or personal contact cannot be accomplished, the District will give, by mail or by posting in a conspicuous location on the premises, a notice of termination of service, at least forty-eight (48) hours prior to termination. For any bills with an outstanding balance of fifty dollars ($50.00) or more on the turn-off date water service shall be discontinued. Any customer requiring reconnection after turn-off shall be subject to reconnection charges as set forth in Exhibit "A" (Chapter 4.08) in addition to the outstanding balance of the bill. These procedures conform to the existing government code as to notification requirements. Payments shall be made at the offices of the District.

3.

Bill Pro-Rating. Whenever service is initiated or discontinued within the service period, at the request of the customer, the water service charge shall be pro-rated as set forth in Exhibit "A" (Chapter 4.08).

4.

Dispute of Charges. Whenever the accuracy of any bill for water service is questioned, the District will cause an investigation to be made. Bills reflecting clerical or meter errors shall be adjusted, taking into consideration the volume of business, seasonal demand, and any other factors that may assist in determining an equitable charge.

(Ord. No. 30-H, § 6, 8-27-2013; Ord. No. 2019-4-4 , § 4, 4-23-2019)